Guides

Fix Epic Games Launcher White Screen

Gary NavatUpdated June 28, 2020

1. Make sure the Epic Games Launcher is not running. Open Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously, or by right-clicking the taskbar then click Task Manager. Open taskmanager

2. In the Processes tab, look for "EpicGamesLauncher", right-click on it, then click End Task.

task manager end task

3. Press the Windows key and E simultaneously, a Windows Explorer will appear. Go to "C:\Users\YOUR-PC-NAME\AppData\Local\EpicGamesLauncher\Saved\"

4. Delete the "webcache" folder.

5. Launch the Epic Games Launcher and sign-in. Things should be OK.

Comments (63)

  1. Kevin Craft
    when i go to delete the folder it wont do it, do you know why
    1. Mikey A.
      For Windos 10 with Bugged White Epic Launcher - Close Epic icon in Taskbar - Down right next to speaker volume - Show hidden icon's right click on the Epic Icon then mark Exit - Open Explorer = Windos Key + E Key - Open This PC - Open (C) Harddrive - Open User - Open User Name < your computer name - Open View - Show hidden files - Open AppData - Open Local - Open EpicGamesLauncher - Open Saved - Open Webcatch - Mark Everything then Delet - Close Explorer - Restart Epic Icon
    2. juha
      You need to close down the EPIC GAMES LAUNCHER from task manager because the folder is reserved by windows if that application is running.
  2. admin
    What error message are you getting when trying to delete it? Have you double-checked in the task manager that the app isn't still running?
  3. Thank you so much. It worked perfectly
  4. markus
    i can't do stage 4 i just can't find it. can someone help me? pls reply if u know why nd if u can help me please.?
  5. steve
    thank you so much
  6. Thank you!! This worked for me!
  7. please help when is earch the link nothing comes up
  8. Ghadi Ghaddar
    i do everything up to local but it says i dont have epic games launcher but its clearly right there
  9. mahdi
    thanks man worked for me
  10. i have a custom hardrive
  11. worked great thanks
  12. thank u so much !!!!
  13. thank you - was annoying!
  14. 100/100, worked :)
  15. worked perfectly ty
  16. Thanks mate worked just fine
  17. Thank you kindly worked perfectly
  18. worked like a charm thanks
  19. Donno
    Dude how to fix Fortnite white screen cuz epic games launcher is ok
    1. Jules
      Did you ever get this worked out? New PC and the launcher is fine I only have problems with fortnite.
  20. Tanks for the solution. You are my hero of the day ;)
  21. Its worked, Thx
  22. wow, epic launcher just messed up itself like this out of nowhere :D Good job...maybe leave this job for Steam
  23. you fucking genius
  24. Thank you so much you are the GOAT i love you no homo
  25. Sorry found it Thanks
  26. Holy molly you a genius man, damn it
  27. Thank You so much! This helped me a lot :)
    1. Thx
  28. Brandon D Rosa
    When i go to delete the file it says it open in another program but i dont have any programs open does anyone know how fix this like i connect epoc games and stram worked fine until i closed the app and open epic then white screen now cant even delete file
  29. Chirag Pranami
    Thank You :)
  30. Ja'Crispy
    Brandon I'm having the same issue mate. Says it's open when there is nothing running in the background. I'm going to let the Fortnite update download and then reboot the computer and try again. I'll let you know if it works.
  31. Ja'Crispy
    I can confirm it worked. Even if you have closed epic games. If you have a download pending on the launcher it will not let you delete the cache. As soon as my download finished I ended all tasks with task manager, then I tried again and it worked first time. Hope this helps someone.
  32. unknown
    amazing it's working!
  33. Ok, two things. One: there is no "App Data" folder in that directory for me. Two: as of the latest update there is also no longer a folder in any of the Epic Folders named "webcache". any ideas?
    1. Gary
      AppData folder is hidden by default. Do this to access hidden folders --> https://youtu.be/GNLfVosK5mg
  34. thank u
  35. it doesnt let me do windows + E
    1. Gary
      Double click the My Computer icon in your desktop.
  36. worked perfectly first time. great and direct instructions. well done and thank you.
  37. tea ley
    Awesome worked for me ( username - not PC name) thanks so much !
  38. Thank's
  39. yes because you first have to end task of epic games in task manager
  40. tungstenflux
    Thanks!
  41. Razvanix
    Thank you man i'm really thankfull
  42. thanks a lot! It worked
  43. batuatlas
    thank u
  44. soushiyant
    hey man i cant find the file pls help meeee
    1. jerwin
      How to access AppData Folder - UNHIDE Hidden Folders --- https://youtu.be/GNLfVosK5mg
  45. chris
    i did all those steps and the launcher now loads properly BUT i lost every game i had downloaded from the epic games launcher so i have to re-download 250+ GB :(
  46. chris
    what did i do wrong?
  47. Matt
    thanks this worked perfectly
  48. Marcus
    Thanks this worked. Only odd thing was the Deleting the file took a while, number hung on 99% for some time,
  49. ted
    cheers man, had so many fecking issues because of this cache.. remembering this
    1. Jorge
      I dont have the webcache on the folder at all... What should I do?
  50. Hamza
    hello when i launch epic games launcher it just appears blank can i tried deleting cache too but it does not work can anyone help me with this
  51. Anonymous
    It keeps going back, even after i have deleted it
  52. i delete it but it still not working and the webcache file keep appear even i already delete it
  53. You're a genius Omg!! Would leave a like if there was an option to leave one

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